REFUND POLICY

Make sure you inspect your oysters upon delivery and let us know via email or phone if there is an issue.  We must hear from you within 24 hours of the product delivery to be eligible for compensation regarding product damage. 

The following reasons are covered under our refund policy:

  • Items damaged in transit, or not delivered in a timely fashion

  • Incorrect or missing items

Resolutions to reported issues may include replacement of the product in question, or a partial/full refund

The following reasons are not covered under our refund policy:

  • Incorrect address provided or refusal of delivery when shipped according to our terms and conditions

  • Late delivery due to incorrect address or customer input error

  • Inability to retrieve your order on the delivery date, resulting in inedible shellfish or damage to product

  • We will not assume any responsibility for any seafood that becomes inedible due to a failure to follow proper storage instructions by the recipient, nor any lost or stolen packages once the seafood is delivered

If your request is approved, the solution may be a re-shipment, or partial/full refund.